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Interaxtion endeavours to deliver consistent good service through the use of efficient work flow systems but remembers that the people using them are still the most important factor of our business. Our support philosophy is simple - empower our customers to be come more efficient! Support Desk Our new Support Desk provides you with a 24/7 ticket logging service. Our office hours are 8-5 week days but depending on the nature of the request, we will endevour to resolve your ticket within 24 hours regardless. Be sure to peruse the FAQ database before you log a ticket. Web site updates must also be requested via the Support Desk as well please. You must be logged into X-File to log a ticket! |
We recommend SASA to watch your bandwidth. SASA works with SAIX and I.S. connections and is free for any single user. Download it 
To ensure your complete piece of mind, all our packages include an incremental backup plan where your site content is automatically stored in a safe library. 
All our ADSL packages include live bandwidth monitoring via SMS. In addition, you can manage your account by logging into the CCP (Customer Control Panel). 
